Problem solved…by phone…by remote working…by on-site visit

Your IT support contract with us is as much about preventing problems happening as fixing them when they do. We will troubleshoot before the trouble starts. But when things do go wrong, you’ll be amazed how quickly they can be sorted out.

THE PUTERS IT SUPPORT PACKAGE

A support contract with Puters means we solve IT problems fast so your business doesn’t suffer. We can do this on the phone (on a local rate number) and we can take over any ailing PC or server, using our remote control service (see below). In the unlikely event of your problems persisting, we’ll send an engineer to your site - at no extra cost.
The vast majority - around 90% - of problems, though, we can fix from our offices using a special remote technical support service.

YOUR SCREEN IS OUR SCREEN

Here’s how it works. In a dedicated section on our website, our customers fill in an online form which asks for name, company name and the nature of the fault. When the ‘submit’ button is pressed our technicians take over the call, and then control your PC in seconds - as if they were sitting in front of it. The speed with which they can diagnose and correct any faults dramatically cuts your downtime and helps keep your business running efficiently.

MONITORING AND MAINTENANCE

We will also constantly monitor your server to pick up potential problems and check that the back-up and anti-virus software is working as it should.
And we’re more than happy to carry out remote admin tasks too – such as creating and deleting users and e-mail addresses.

We also make scheduled visits to your premises to perform preventative maintenance and make sure that all equipment is fully updated with the relevant service packs and security patches.